Return Policy 🌸
We’re all about making sure you’re head over heels with your Tote Library purchase! As a small business, we’re currently unable to process returns or exchanges (yet!). But hang tight – we’re working on it, so stay tuned for updates. 💌
Late Packages?
We know how much you’re looking forward to receiving your tote! For those rare late arrivals, here’s how we handle it:
- 30% refund if your package is 7 working days late.
- 100% refund if it’s 10 working days late.
Damaged Goods?
Uh-oh! If your tote arrives in anything less than perfect condition, don’t worry. Just reach out to us within 7 days at info@thetotelibrary.com with a video of the damaged or defective product. We’ll take care of a full refund or replacement faster than you can say “tote-ally fabulous!” ✨
EU Customers, We See You! 🌍
For our lovely EU customers, you have the right to return your purchase within 14 days of receiving it, thanks to the EU Consumer Rights Directive. But really, who would want to return such a stylish tote? 🫶
A quick note: as a small business, return shipping costs will need to be covered by you. We’re confident you’ll love it, but if you decide to return, just let us know within the 14-day window, and we’ll handle the rest.
We can’t wait for you to rock your Tote Library bag with pride! 💖
